We understand not everyone likes submitting their infomation online, and thats ok. Find our details below. Ready to start your solar journey? Our expert team is here to help you every step of the way.
When our team is available to help
Find quick answers to common questions about your solar system maintenance and support.
First, note down the specific error code displayed. Most modern inverters will show an error code like 'E001' or similar. Document when the error started and if there are any patterns. While some errors may resolve with a simple reset, it's important to report persistent errors to our support team for proper diagnosis.
In Queensland's climate, we recommend cleaning your solar panels every 6-12 months. However, you may need more frequent cleaning if you're in an area with high dust, near construction, or close to the coast. Professional cleaning services are available through our team.
Decreased production can be due to several factors: seasonal changes, weather conditions, dirty panels, or system issues. Check your monitoring app for historical data comparison. If the decrease is significant and unexplained by weather or seasonal changes, contact our support team for a system health check.
Your battery should be charging during the day and discharging during peak usage times or at night. Check your monitoring app for charging/discharging patterns. If you notice irregular patterns or the battery isn't holding charge, contact our support team for assistance.
A streamlined process to get you started with your solar power system.
Complete our contact form with your details and requirements. Your enquiry will be directed to our experienced sales team who specialize in finding the right solar solution for you.
Receive our comprehensive welcome package including information about our solar solutions, case studies, and details about available government rebates.
Your dedicated solar consultant will contact you to discuss your energy needs, explore your goals, and understand your property layout to design your ideal solar system.
We'll prepare your tailored solar proposal including system design, projected energy production, and potential savings. You'll receive a clear breakdown of your investment and returns.
Our technical team will conduct a thorough site assessment to finalize your system design and prepare for a smooth installation process.
We'll handle all paperwork including rebates and grid connection applications, then schedule your installation date. Your journey to energy independence begins here.
Reach out to our team for assistance or expert advice on your solar system.