First, note down the specific error code displayed. Most modern inverters will show an error code like 'E001' or similar. Document when the error started and if there are any patterns. While some errors may resolve with a simple reset, it's important to report persistent errors to our support team for proper diagnosis.

In Queensland's climate, we recommend cleaning your solar panels every 6-12 months. However, you may need more frequent cleaning if you're in an area with high dust, near construction, or close to the coast. Professional cleaning services are available through our team.

Decreased production can be due to several factors: seasonal changes, weather conditions, dirty panels, or system issues. Check your monitoring app for historical data comparison. If the decrease is significant and unexplained by weather or seasonal changes, contact our support team for a system health check.

Your battery should be charging during the day and discharging during peak usage times or at night. Check your monitoring app for charging/discharging patterns. If you notice irregular patterns or the battery isn't holding charge, contact our support team for assistance.