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Response Times

At Big Sky Energy, we are committed to providing excellent customer service and addressing your inquiries and concerns in a timely manner. We understand the importance of prompt responses to ensure your satisfaction and maintain the smooth operation of your solar system.

Our team strives to respond to customer inquiries and requests within the following estimated timeframes:

  1. General Inquiries: We aim to respond to general inquiries within 24-48 hours during our regular business hours (Monday-Friday, 9 AM to 5 PM).

  2. Technical Support: For technical issues or support requests, our team endeavors to respond within 24 hours. We understand that timely assistance is crucial to resolve any system-related concerns efficiently.

  3. Service and Maintenance Requests: If you require service or maintenance for your solar system, we aim to respond within 48-72 hours to assess the issue and schedule any necessary repairs or maintenance work.

Please note that response times may vary based on the complexity and volume of requests we receive. Rest assured, we are dedicated to addressing your needs as quickly as possible and will strive to exceed your expectations.

For urgent matters or immediate assistance, please contact our customer support team directly at [Customer Support Contact Information]. We are here to assist you and ensure the smooth operation of your solar system.

Thank you for your understanding and cooperation. We appreciate the opportunity to serve you and look forward to resolving any inquiries or concerns you may have.

Sincerely,

Big Sky Energy Admin

Thank you for choosing Big Sky Energy

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